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  1. LibGuides: Online Library Support and Resources for Your Subject 1 item
  2. Basic Reading 15 items
    1. The Management of Foodservice Operations - Peter Jones, Paul Merricks 1994

      Book 

    2. Managing for Quality in the Hospitality Industry - John H. King, Ronald F. Cichy 2006

      Book 

    3. Quality Management in Hospitality: Best Practice in Action - Andrew Lockwood, Michael J. Baker, Andrew Ghillyer 1996

      Book 

    4. Services Marketing Management - Peter Mudie 2012

      Book  Services Marketing Management builds on the success of the previous editions, formally entitled 'The Management and Marketing of Services', to provide an easily digestible approach to the service industry with a specific focus on the management and marketing elements.

    5. Service Quality in Hospitality Organizations - Michael D. Olsen, Richard Teare, Evert Gummesson 1996

      Book 

    6. Principles of Services Marketing - Adrian Palmer 2014

      Book 

    7. Total Quality Management: Text with Cases - John S. Oakland 2003

      Book 

    8. People Resourcing and Talent Planning: HRM in Practice - Stephen Pilbeam, Marjorie Corbridge 2010

      Book 

    9. The Business of Tourism Management - John G. Beech, Simon Chadwick 2006 (electronic resource)

      Book 

  3. Journals 4 items
    1. Cornell Hospitality Quarterly

      Journal  Also known as Cornell Hotel and Restaurant Quarterly

  4. Other Resources: 5 items
    1. Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience - Robert C. Ford, Cherrill P. Heaton, Michael C. Sturman 2012

      Book 

    2. People Resourcing and Talent Planning: HRM in Practice - Stephen Pilbeam, Marjorie Corbridge 2010

      Book 

    3. Quality Leadership and Management in the Hospitality Industry - Robert H. Woods, Judy Z. King 1996

      Book 

  5. Resources - Week 1 3 items
  6. Resources - Week 2 2 items
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